Refund Policy

Refund Policy

Services sold and transmitted by Echo Chat Ltd on this site consist of mobile recharge, or Top-Up, to mobile phones and related services such as SMS text messaging.

 

Once the transaction has been confirmed and payment has been successfully made, the Top-Up mobile recharge is instantly sent and transmitted by Echo Chat to the input mobile number. There may be an occasional short time lapse before the Top-Up is credited by the relevant mobile carrier. A confirmation text message with Top-Up details will be sent once the transaction is complete.

 

Because of the immediate use nature of a Top-Up, once a transaction has been completed and the Top-Up sent to the cited mobile number, it cannot be modified, cancelled, refunded or removed. All transactions are final and any/all refunds are not available. Once sent, Top-Up cannot be refunded or removed from the receiving phone. Please check that the mobile number entered is correct prior to completing a Top-Up transaction.

Timing and Delivery

All sales transactions are digital and delivered to your account instantly.

Support

If you have any issues reagarding refunds, timing or delivery, please contact support by call us on 0131 322 1733 or send an email to [email protected]